The package you receive is a promo campaign package that is offered to customers who have an active period of at least 3 months and are active Telkomsel subscribers. This package is not widely marketed via the web, printed media, or promo banner because every Telkomsel customer can get different offers.
Why is the price that I get this month different from last month?
The package you receive is a personalization package offered to subscribers that have been selected by Telkomsel based on the length of the subscription as seen on the total usage and internet for 3 consecutive months.
Can I activate this package via the UMB menu at *363#?
If you are eligible to get this promo package, you can find the package on the first layer of *363# menu.
How do I get this package again just like last month?
This package is a personalization package, only customers who have been determined by Telkomsel will get this promo. Customers who do not receive a direct SMS information regarding the promo package offer, or do not appear on the menu, cannot purchase or receive the offer.
Can this package be purchased repeatedly?
All Telkomsel data packages, with the same quota and price, can be purchased for a maximum of 10 times in 1 month.
Can this package be accumulated with my other data packages?
No, this package won’t be accumulated with other packages. Each package has its own period.
What if there is a price difference between UMB and MyTelkomsel App for the same product?
The MyTelkomsel App system takes time to materialize. Therefore, if you encounter an issue, please try to use the UMB.
Why is my offer different from my friend's?
Telkomsel provides personalized offers to customers, according to the profile and needs of each customer. Therefore, offers may differ for each customer.
Why do I get the same price but a different quota with my friend?
Because there is a zoning rule determined by Telkomsel for the quota that the customer gets, even though it is at a similar price.
Is the zoning system real-time?
It’s not real-time. Telkomsel has determined the customers according to a predetermined zone to get the Combo SAKTI offer.
Why did I get a different price yesterday than today?
Telkomsel refreshes package offers at certain times based on customer profiles. Customer profile may change according to customer behavior on a regular basis. Continue to use Telkomsel to find other attractive offers.
How do I use Apps Quota with FUP?
As long as you have a main quota, the main quota will be consumed first. After the main quota runs out, the following shall apply:
The Apps Quota will automatically be used with a fair usage limit agreement.
A fair usage limit applies for the applications accessed using Apps Quota. You can still access other apps outside of the Apps Quota list without quota restrictions with a maximum speed of 128Kbps (for packages of Rp114,000 and above) and 64Kbps (for packages of Rp114,000 and below) without consuming your credit balance, as long as the validity period of the package is still valid.
If the fair usage limit quota has run out, you can still access all apps without quota restrictions with a maximum speed of 128Kbps (for packages of Rp114,000 and above) and 64Kbps (for packages of Rp114,000 and below) without consuming your credit balance, as long as the validity period of the package is still valid.
How do I know that the fair usage limit has been used up?
You will get an SMS notification informing that the fair usage limit is running out when you have 500MB quota left.
If my main quota runs out, can I still access the internet?
Yes, you can still access the internet at a speed of 64 or 128Kbps to access the apps outside of Combo Sakti apps. If you access the Combo Sakti apps, your fair usage limit quota will be consumed first (if any). If you exceed the fair usage limit, the speed will be limited to 64 or 128Kbps and you can still access the internet as long as the package is active.
How do I use Apps Quota?
Apps Quota can be used to access WhatsApp, LINE, MusicMAX, GamesMAX, Facebook, Instagram, and TikTok for Combo SAKTI packages under Rp100,000. For packages above Rp100,000, the quota can be used to access WhatsApp, LINE, MusicMAX, GamesMAX, Facebook, Instagram, TikTok, MAXstream, WeTV, and YouTube.
Terms & Conditions
Combo SAKTI package was previously known as Combo Terbaik Untukmu or Special Package available on Telkomsel channels such as UMB *363# or DigiPOS.
Combo SAKTI package is a combo package offered to Telkomsel Prabayar (prepaid) customers who have been active for more than 3 months.
Combo SAKTI package is a personalized package where every Telkomsel prepaid customer can get customized offers and prices based on their average usage in the last few months.
Certain customer criteria in certain cities will get an additional Apps Quota in the Combo SAKTI package.
For customers who get the Combo SAKTI Apps offer, the following terms and conditions shall apply:
The main quota will be the first consumption priority, followed by Apps Quota for some applicable apps. Terms and conditions apply.
The Apps Quota will be automatically used if the main quota runs out without quota and speed limitations as long as you still meet the FUP (Fair Usage Policy or fair usage limit).
If the fair usage limit has run out, the Apps Quota for some applicable apps can still be used without any quota limitations, but with a maximum speed of up to 128Kbps (your credit balance won’t be consumed as long as the package is still valid).
You can activate the Combo SAKTI package via the following channels:
UMB *363#.
MyTelkomsel App.
The nearest stores or resellers.
For customers who do not receive this package offer, you can activate other attractive internet packages via UMB *363# or MyTelkomsel App.
Combo SAKTI package cannot be accumulated with other packages. The package with the shortest validity period will be consumed first.
Voice and SMS Quota can be used to call and text fellow Telkomsel numbers.
Combo SAKTI's monthly package will prolong your SIM card’s active period. You can check your SIM card info via:
Checking active period: *888#
Checking quota: *889#
MyTelkomsel App.
Telkomsel may change, cancel, extend, or change the menu and value of the Combo SAKTI offer including unlimited quota offers given in several cities. However, customers who have bought the Combo SAKTI package still can enjoy the quota that has been received until the end of the validity period.
The package price above is valid for purchases via MyTelkomsel App. There is a price difference for each channel (*363#, outlet, and modern channel).