To keep your 99% Usahaku account secure, here are things you can look out for to prevent fraud and hacking by irresponsible parties:

1. Keep your account password and OTP code confidential. Admins and officers on behalf of 99% of My Business and any party are not entitled and prohibited to know the password and OTP given to you under any situation / condition and with any media such as telephone, email, SMS, social media, and chat 99% Usahaku.
2. The requirement to create a strong password is at least 8 characters but the more characters the better and the mix of uppercase letters, lowercase letters, numbers, and symbols such as periods, semicolons, etc. Will strengthen your password and make your password harder to strengthen. Don't forget to update your password periodically to improve its security and confidentiality.
3. Transfer of funds / payments on the official account that has been determined 99% Usahaku with the nominal transfer indicated. Avoid making payments directly through the seller's personal account.
4. Information/hoax news. All promotions, news, announcements delivered by 99% Usahaku will always be done through official media 99% Usahaku such as official account 99% Usahaku on Instagram, Facebook, Twitter, website, SMS, applications and other promotional media registered or logoed verified account.
5. Pay attention to store and item reputation/reviews before transacting to avoid unwanted inconvenience.
6. Avoid to transact outside the application 99% Usahaku, if you are directed by the seller to make transactions outside the application, please immediately contact Customer Service 99% Usahaku.
7. To improve account security, you can protect your account by updating your account periodically. If you have the no. New mobile phone, address, and email address, immediately change the information related to your account through the application 99% Usahaku.

If you can not login or do certain features on the application 99% Usahaku such as withdrawal of funds or payment of transactions using LinkAja, immediately contact Customer Service 99% Usahaku in the email cs@99usahaku.com .

If you forget your 99% Usahaku application account password, please access the "Login" page, then click "Forgot Password" located under the password field. Then you will be asked to enter your email address to verify, enter the email address and click "Enter". You'll receive a verification code by email, enter the verification code into the app's verification page and click "Submit". Next please enter the new password to replace the old one then click "Submit".

Admin 99% Usahaku conducts regular monitoring and review of content spread on the platform 99% Usahaku. If content that is found to be inappropriate or violates the Terms and Conditions, the Admin will moderate or block such content such as using any word, comment, image, or content that contains elements of SARA, violates decency, pornography, discrimination, gambling, insults, demeans or cornering others, vulgarity, threats, blackmail, defamation, violation of intellectual property rights (using the content of others without including the source / permission of the owner of such content) or contrary to applicable laws and regulations. 99% of My Business reserves the right to discontinue store account services for Sellers in whole or in part at any time:

1. The requirements of the documents provided by the Seller are false (incorrect);
2. The seller falsified the labeling of the price of the goods, specifications, and other information that led to sanctions, disputes, and or disputes
3. The goods sold by the Seller are not of good quality, do not use appropriate labeling, and are suspected to be embezzlement or counterfeit goods or used goods or goods that have been recovered by the customer for repair or replacement
4. Seller does not operate the store (offline) within 60 (sixty) consecutive days
5. The Seller performs a bad/unappreciative act on the User or disseminates the customer's personal/confidential data.
6. Any other event in which the Seller violates the Seller's Terms and Conditions or any applicable laws and regulations.

You can contact cs@99Usahaku.com by providing a full description or description of the issue.

You can report such content by:

1. Click the 'report' button available on the content page to report it to the admin of 99% of My Business, or;
2. You can contact cs@99usahaku.com to report your complaint by including proof/screenshot of the problematic content along with a description of your report. We greatly appreciate your contribution in creating a convenient and safe service in 99% of My Business.

Via Application:

a. Download 99% Usahaku app on your smartphone via Appstore / Playstore
b. Click the register button.
c. You can register in various ways using:
- Email / mobile number that has not been registered as a 99% Usahaku account.
- Email address (gmail) by clicking register with Google.
- Your Facebook account by clicking sign up with Facebook.
d. Registration form will appear, please complete all the required data and grant permissions on the application by checking the box located at the bottom of the page
e. Click the "Register" button
f. You will be directed to the "Email Verification" page to continue please open the registered email and open the email from 99% Usahaku, copy the 6 digit code on the email to the "Email Verification" page in the application 99% Usahaku, after completion please click "Send" and you will be directed to the "Home" page indicating the registration process has been completed.

NOTES: If using a mobile number as a registration method, the mobile number used for account registration must be a telkomsel number.
 

Failures or errors in your list can be caused for any of the following reasons:

1. Invalid email at the time of signing up.e
2. Email and Password at the time of register with facebook / google is not yet appropriate.
3. The account is already registered. You can sign in directly.
4. Constraints on the system 99% My business.
5. Internet network constraints.

Via Application:

a. Click the sign-in button in the app's main view.
b.You can sign in in a variety of ways using:
- Your registered email/mobile number and account password.
- Email address (gmail) by clicking sign in with Google.
- Your Facebook account by clicking log in with Facebook.
c. If you log in through another device, you will receive an OTP pin sent to your saved mobile number/email. Enter OTP on the OTP Confirmation page to access your account.
If you are logged in with sms/mobile number, please do not provide the OTP code you have received to any party to secure your 99% Usahaku account.

If you do not have a 99% Usahaku account, you must first log in.
 

Failure or error logging in you can be caused for one of the following reasons:

- The account has not been registered.
- Entered the wrong password. If you experience such problems, you can re-enter your password. If you forget it, you can click the reset password button to reset your password.
- The OTP code entered is not yet appropriate.
- Email and Password at the time of login with facebook / google is not appropriate.
- Accounts are restricted for security reasons.
- Accounts are restricted for other reasons.
- Constraints on the system 99% My business.
- Internet network constraints.

- Make sure the email you entered is correct and correct.
- Make sure the mobile number you input is the telkomsel number that is appropriate and correct.
- Make sure you don't have any bottlenecks on the network.
- Be sure to check the 'Spam' box on your email.
- Contact Customer Service at cs@99usahaku.com if you need further assistance. My Business 99% Customer Service team will be happy to assist you.

Regular supplier is one of the supplier programs for 99% Usahaku platform users. In order for you to start selling at 99% usahaku, you must be registered as a partner supplier of 99% Usahaku. As a regular supplier, you can open your store and sell on the marketplace 99% Usahaku.

To register as a regular supplier, you can prepare the following documents for mandatory submission (including but not limited to):

Company owner data (Name, Job Title, Phone Number, email, etc.)
KTP (Id Card)
NPWP (Taxpayer Identification Number) of individuals/businesses
SIUP (Trade Business License)
Average monthly sales
Location (Only locations covered by logistic pick-up parties)
Line of Business

On the store account page on the 99% Usahaku platform, press the "Register as Supplier" button and complete the required information. After registration, your documents will be processed by admin 99% Usahaku first. You will receive a notification if your registration has been approved/rejected by the Admin of 99% Usahaku.

Referral code is a unique code or link that belongs to each user account 99% Usahaku and used to invite others to become users 99% Usahaku. If your referral code is used by other users to register, you or those users can get bonuses in the form of funds, promos, etc. in accordance with the Terms and Conditions of the ongoing referral code promo.

You can only use the referral code when you first sign up for a 99% Usahaku account. You can enter your friend's referral code or any other referral code you get in the 'referral code' field on the 'account list' page.

Make sure the referral code you entered is valid and correct. If the status of the referral code or the account of the owner of the referral code is no longer active /deleted then the referral code of the account is also no longer usable.

If you signed up using a referral code but you have not received the bonus from the promised referral code promo after 1x24 hours, please contact customer service at cs@99usahaku.com about this issue where 99% Usahaku customer service will be happy to help you.

To change or complete your account details at 99% Usahaku, you can follow these steps, Via The App:

- Click the account button on the 99% Usahaku page menu
- Click the account settings button at the top left to edit your profile.
- You can change your profile details on the profile edit page that appears.

To buy products in the application 99% Usahaku, you can follow the following steps:

- You can choose the item you want, various products you can find on the main page of the application according to the topic of the product you like.
- After selecting the item you want to buy, click the "Buy Now" button.
- You can set the number of items you want to buy and click the "Go straight to Checkout" button to directly pay for the product you want to buy or "Add to Cart" to put your product into the shopping cart and then you can choose another product to buy at the same time.
- When you are finished selecting products to buy, click "Cart" in the menu below.
- Double check that the item you want to buy is the way you want it, if you have clicked "Checkout".
- On the checkout page, you can see the details of the item you want to buy, you need to choose the address to send the product you will buy and also choose the type of shipping courier you will use to send the product to your destination.
- If all are selected and appropriate, click the "Pay" button to pay for your purchase.
- On the payment page, there are several payment methods that you can choose from. Please select a payment method according to your convenience by clicking on the payment method.
- You need to enter your payment confirmation according to your chosen payment method.
- If your payment is successful, then your purchase transaction is complete and you just have to wait for the seller to respond to your order maximum 2x 24 hours after the payment is successful.
- If your order has not been processed by the seller then your purchase will be automatically canceled and a refund will occur.

Notes: If you have not paid for your purchase within 12 hours, your purchase will be automatically canceled.

To cancel your order, you can do so by following these steps:

- Click "Transactions" in the menu below to open the transaction that occurred on your account.
- Click on the transaction you want to cancel.
- On the transaction details page, click "Cancel Order" on the bottom page.
- Your transaction will be automatically cancelled and a refund can be made

- Notes: Transactions can be cancelled if they have been paid and have not been processed by the seller. If you have problems canceling your order, please contact my business's 99% customer service through cs@99Usahaku.com.

To pay for your purchase in the application 99% Usahaku, there are several payment methods that can be used, namely:

LinkAja
ShopeePay
GoPay
DANA

After you choose LinkAja as the payment method of purchase, confirm your total bill then click "Continue". You will enter the LinkAja application to fill in your LinkAja PIN which will be used to verify the payment of your order. If successful, then the payment will be successful and your order will be successfully made in the application 99% Usahaku.

Once you have selected ShopeePay as your purchase payment method, confirm your total bill click "Continue". You will log in to the Shopee app to fill in your ShopeePay PIN which will be used to verify the payment of your order. If successful, then the payment will be successful and your order will be successfully made in the application 99% Usahaku.

After you have selected GoPay as your purchase payment method, please confirm the total amount of your bill and click "Continue". You will log into the Gojek app to fill out your GoPay PIN which will be used to verify the payment of your order. If successful, then the payment will be successful and your order will be successfully made in the application 99% My Business.

After you select DANA as your payment method, please confirm the total amount of your bill and then click "Continue". You will go to the DANA payment page to fill in your mobile number &PIN that will be used to verify the payment of your order. If successful, then the payment will be successful and your order will be successfully made in the application 99% My Business.

Types of Payment Methods and Limitations:

         Payment Method        Limitation
1        LinkAja        Basic Service : IDR 2.000.000,- per transaction
Full Service : IDR 10.000.000,- per transaction
2        ShopeePay        IDR 500.000,- per transaction
3        GoPay        IDR 125.000
4        ShopeePay        IDR 230.000