Halo Limit - Manage Telkomsel Halo Bills with Ease

Spending limit is the amount of total bill (in Rupiah currency) chosen by customer Spending limit is divided by 2 (two type).

1. Domestic Spending Limit (usage within Indonesia)  
2. International Spending Limit (usage outside Indonesia)

Spending limit has the function of limiting any usage by grant/decline any purchase of Telkomsel Halo service.

Sample case:

You subscribe Halo Kick package for Rp 100.000, You want a maximum bill of Rp 200.000 In between 1 month of usage period, you buy 3GB Ekstra Kuota package for Rp 125.000 In result, the package result is declined because it makes your current spending exceeds Rp 200.000

As per 1st of December 2017, service which is included in the new domestic spending limit is stated in the following. Please note there is no changes on international spending limit. Below is the service that is limited due to your spending limit.

Below is a related package term regarding the Telkomsel Halo service.

• Basic Package: The package that is recurring every 30 days of bill cycle period, usually in combination voice call, sms, and data quota. Example of basic package are Halo Kick, HaloFit My Plan, Flash.
• Add On Package: Additional package in the form of voice call / sms / data quota. Usually used when basic package will be run out soon. Example of add on package is Ekstra Kuota.

Below is the suggested amount of domestic spending limit either to be set on your first time of Telkomsel Halo subscription or to be upgraded when needed.

Yes. If your purchase is declined, please upgrade your spending limit. Changing the spending limit can be done once a month. Below is the term and condition regarding upgrade spending limit.

Term and Condition to Upgrade Domestic Spending Limit

• Your Telkomsel Halo subscription should be at least 3 months and have no outstanding bills.
• You have to meet our regular customer policy, only if you subscribe HaloHybrid, HaloFit 80K, and HaloFit 125K. For further information, contact 188.

Term and Condition regarding Domestic Spending Limit Amount

If your subscription period < 12 months

1. If payment made without credit card:

• Minimum spending limit Rp 300.000
• Maximum spending limit Rp 1.000.000

2. If payment made using autodebet kartu kredit:

• Minimum spending limit Rp 500.000
• Maximum spending limit Rp 2.500.000

If your subscription period => 12 months

The below condition is applied for any payment method.

• Minimum spending limit depends on your payment method, as stated above.
• Maximum spending limit Rp 5.000.000

Contact one of below options.

1. Visit GraPari
2. Contact call center 188.
3. Send private message / chat through Telkomsel social media.
   1. Instagram              : Telkomsel
   2. Twitter                    : @telkomsel
   3. Facebook               : facebook.com/telkomsel
4. Access UMB *111*11# (start from 1 Desember 2017)

• If your current usage > 80% of your spending limit, you will receive an SMS notification
• If your current usage > 100% of your spending limit, you will receive an SMS notification and  no purchase is allowed afterwards.
• If any purchase caused current usage > spending limit, the purchase is declined

You can not make any purchase may be caused by one of the below reasons.

• You have not paid your Telkomsel Halo monthly bill
• Your current usage > spending limit
• Customer’s request
• Any Telkomsel system enhancement

If you can not make any purchase because your current usage exceeds the spending limit, then a spending limit upgrade is needed.

You can not make any purchase may be caused by one of the below reasons.

• You have not paid your Telkomsel Halo monthly bill
• Your current usage > spending limit
• Customer’s request
• Any Telkomsel system enhancement

If you can not make any purchase because your current usage exceeds the spending limit, then a spending limit upgrade is needed.